SHIPPING & RETURNS POLICY

Shipping Policy

Most orders placed Monday to Friday will be sent the next business day. Somèrfield Beauty accepts orders internationally (international shipping is subject to change without prior notice). Most orders are sent within 1-2 business days. Some delays could be experienced with shipment which we hold no liability for.

PLEASE NOTE, DUE TO COVID-19 PANDEMIC WE ARE EXPERIENCING SHIPMENT DELAYS

Once handed over to shipping companies Somèrfield Beauty is not liable for orders taking longer than expected to be delivered. You will be provided with tracking and shipment company details, and are encouraged to contact them directly if you have any questions about your delivery. 

To ensure product quality, we ensure all products are sent sealed – fresh, unused and unopened. Once your parcel has been posted, the following can be used as a general guide on how long delivery may take. 

Orders within USA:

   Regular Post – 3 to 7 business days for most cities (this will depend on where you’re located and if you’re in a remote area it could take longer).

International orders (outside of USA)

   Registered International – 5 to 30 business days

   Express Post International – 3 to 7 business days

Somèrfield Beauty will email you when your order has been shipped and provide you with a tracking number to track the progress of your order.  If your order is returned to us due to an incorrect address or inability to be delivered, we are happy to send your order again once notified, however, we charge $9.95 to resend orders if there is an error with the address provided. 

If you have any questions or concerns please contact us at support@somerfieldbeauty.com

Returns Policy

Somèrfield Beauty offer a satisfaction guarantee on all products.  If you are not happy for any reason with the results from your treatment please email support@somerfieldbeauty.com and provide us with the reason for your dissatisfaction within 14 days of receiving your order.

Any unused product and unopened product will need to be returned to Somerfield Beauty in original condition, at your cost and we charge a $20 restocking and administration fee. Once the product has been returned to us and we are satisfied of the return condition we will then process your return.

Please send returns to:

Somérfield Beauty
3700 Wilshire Blvd, Suite 440,
Los Angeles, CA, 90017
USA

If you change your mind after placing an order

If you change your mind and request a cancellation of your order and your order has already been processed and sent you are liable for the following costs:

  • Shipping of your item which was already paid
  • Returning the goods to Somerfield Beauty (as noted above)
  • Restocking and administration fee of $20

If you have any questions or concerns please contact us at support@somerfieldbeauty.com